Terms of Service

Placement and permits

You choose a firm spot with room for the truck. Any HOA approval or street permit, including from DDOT in DC, must be in place before delivery.

Loading

Keep the load level with the top rail. Heavy debris goes only in the container agreed for it, and yard waste travels separately.

Restricted items

Hazardous waste, asbestos, paint, fuel, oil, tires, batteries, propane tanks and refrigerant appliances may not be loaded.

Crews

Set aside anything you want kept before a crew arrives. Tell us about stairs, elevators and parking limits ahead of time.

Weather

Flooding, snow and soft ground can move a delivery or haul-away. We will call you to set a new time.